Emior is a home owner. We met on Alibaba, where her inquiry on my product was the matchmaker between us. I almost forget which item she inquired of at that time. Oh, yes, I remember now, it was a black and white basket weave marble mosaic. I quoted her in the first time as I do to other customers, but didn’t receive any feedback. I was confused, and tried to find out the reason. Unfortunately,, I failed. Several days later, I received another inquiry from her- different product, different quantity. I thought she made a mistake about the quantity, so I checked with her about the right one. She told me she wanted to decorate her restaurant kitchen with our mosaic too, so the quantity increased. Of course I liked this revelation. I quoted her the price for her new choice and quantity. At the same time, I checked with many forwarders about the shipment. Just as expected, shipping the tiles by sea would be the cheapest way, but I had to tell her it would take a relatively longer time. She replied to me, and it seemed that the tiles were not urgent for her. She just wanted to know the cost. I had already quoted her and told her the cost of shipping the first time. After that, many things happened between us, such as she didn't know how to order our tiles, she didn’t know how to pay for the order, she had doubt about our quality and what she could do if we sent the wrong tiles to her. Fortunately, CENTURY has enough guarantees not only for quality and service, but also credit. I explained to her all these things, and gave her enough reason to trust us. Although she hasn’t ordered from me yet, and I can't guarantee if she will in the end, we are still in communication for now. I think it is still kind of a success, because she still wants to talk to me.
Century Mosaic
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